Shipping policy
At Advit Figures, every collectible is carefully inspected, hand-finished and securely packed before it leaves our studio. We take special care with packaging because our figures contain detailed and delicate components.
We currently ship orders across India.
1. Order Processing
Orders are generally processed and prepared for dispatch within 2–4 business days after the order is successfully placed.
Because our figures are individually finished and packed, certain products may require additional preparation time.
If an order requires additional processing time, we will communicate the expected dispatch timeline with you.
Business days exclude Sundays and public holidays.
2. Delivery Time
Once your order has been dispatched, the estimated delivery time is generally:
3–7 business days for most locations in India.
Delivery times may vary depending on the destination, courier availability and other logistical circumstances.
Remote and certain non-serviceable or difficult-to-reach locations may require additional time.
The delivery estimate provided at checkout is indicative and may vary.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
From time to time, Advit Figures may offer free shipping promotions or other shipping offers. The terms of such offers will be displayed on the website or during checkout.
4. Order Tracking
Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided during checkout, where tracking is available.
You can use the tracking information to follow the progress of your shipment.
Please ensure that your email address and phone number provided during checkout are accurate.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Name
- House/Flat/Building number
- Street/Area
- City
- State
- PIN code
- Contact phone number
Advit Figures is not responsible for delivery issues caused by an incorrect, incomplete or inaccurate address provided by the customer.
If an order is returned to us because of an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply if the customer requests that the order be shipped again.
6. Delayed Deliveries
While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:
- Severe weather
- Natural disasters
- Public holidays
- Courier network disruptions
- Transportation delays
- Strikes or operational issues
- Government restrictions
- Incorrect address or contact information
- Remote-area delivery limitations
- Other unforeseen circumstances
A delivery delay does not automatically qualify an order for cancellation or refund.
If your shipment appears to be significantly delayed, please contact us and we will assist you in checking its status with the courier.
7. Damaged Packages or Products
Our products are carefully packaged before dispatch. However, if your package appears visibly damaged when delivered, please take photographs of the package before opening it.
IMPORTANT: Record Your Unboxing
For any claim involving:
- Damage to the figure
- Broken parts
- Missing components
- Incorrect product
- Damage caused during transit
you are required to record a continuous, unedited unboxing video.
The video should begin before opening the package and clearly show:
- The condition of the outer package.
- The shipping label.
- The package being opened.
- The protective packaging.
- The product and any damage or missing components.
Please contact us within 48 hours of delivery if you receive a damaged, defective or incorrect product.
Claims submitted without the required unboxing video may not be eligible for a replacement or refund.
For complete details, please refer to our Return & Refund Policy.
8. Lost or Undelivered Orders
If your order is shown as delivered but you have not received it, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment.
Customers should also check with household members, building security/reception, neighbours or other authorized persons who may have accepted the package on their behalf.
9. Failed Delivery Attempts
Our shipping partners may make multiple delivery attempts depending on their service policies.
If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer refuses/does not accept the shipment, the package may be returned to us.
If the customer requests re-shipment after the package has been returned, additional shipping charges may apply.
10. International Shipping
We currently ship within India only.
International shipping may be introduced in the future. Any international shipping availability, charges, customs duties and delivery terms will be communicated separately when international shipping is offered.
11. Shipping Address
For correspondence or returns approved by Advit Figures:
Advit Figures
Bliss 3, Kumar Pebble Park Society
Hadapsar, Pune – 411028
Maharashtra, India
Please do not send returns to this address without first receiving return approval from Advit Figures.
12. Contact Us
If you have questions regarding your shipment, delivery or tracking information, please contact us through the Contact Us page on our website.
When contacting us regarding an order, please include your order number so that we can assist you more quickly.
Our Promise
Every Advit Figure is carefully prepared before it leaves our studio.
Designed with intention.
Finished by hand.
Packed with care.
Made to reach you safely.
Thank you for choosing Advit Figures.