Refund policy

At Advit Figures, every collectible is carefully inspected, hand-finished and hand-packed before being shipped. We take great care to ensure that your order reaches you safely and in perfect condition.

However, if you receive a damaged, defective, or incorrect product, we are here to help.

1. 7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with the original packaging, accessories and components.
  • Not have been modified, repaired, painted, damaged or altered by the customer.
  • Be securely packed for return shipment.
  • Meet the return conditions described below.

Returns requested after 7 days from the date of delivery will not be accepted.

2. Damaged or Defective Products

If your figure arrives damaged or defective, please contact us within 48 hours of delivery with photographs and a clear unboxing video.

Unboxing Video Requirement

For any claim involving:

  • Damage during shipping
  • Broken or missing parts
  • A defective product
  • An incorrect product being delivered

a continuous, unedited video of the package being opened is required.

The video should clearly show:

  1. The unopened package with the shipping label visible.
  2. The package being opened.
  3. The contents and protective packaging.
  4. The complete product and any damage or missing parts.

Claims for damage that are submitted without an unboxing video may not be eligible for a replacement or refund.

This requirement helps us distinguish damage that occurred during shipping from damage that may have occurred after delivery.

3. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photographs of the product received
  • Photographs of the packaging and shipping label
  • The required unboxing video

After verification, we will arrange a replacement or refund as applicable.

4. Change of Mind / Preference

Because our figures are individually finished collectible products, we do not accept returns simply because you:

  • Changed your mind
  • Don't like the product after receiving it
  • Ordered the wrong product
  • Don't like the colour or design
  • Found the product different from your personal expectations

Please review the product photographs, description, dimensions and specifications carefully before placing your order.

5. Return Process

To request a return, please contact us with:

Order Number:
Name:
Reason for Return:
Photographs/Videos:

Once your request is reviewed and approved, we will provide instructions for returning the product.

Do not ship the product back to us before your return request has been approved.

Products returned without prior approval may not be accepted.

6. Return Shipping

If the return is due to a verified manufacturing defect, damage during transit, or an incorrect product sent by us, Advit Figures will bear the applicable return shipping cost.

For any return approved under circumstances other than the above, return shipping costs may be the responsibility of the customer.

7. Inspection & Refunds

Once the returned product reaches us, it will be inspected to verify that it meets our return conditions.

If the return is approved, your refund will be processed to the original payment method.

Refund processing times may vary depending on your bank, card issuer or payment provider.

If a returned product is found to have been used, damaged after delivery, modified, or returned without the required components or packaging, the return may be rejected.

8. Replacement

Where appropriate, we may offer a replacement instead of a refund, particularly in cases involving a damaged or defective figure.

Replacement availability will depend on stock.

If the same product is unavailable, we may provide an alternative resolution, including a refund.

9. Missing Parts

If any component of your order is missing, please contact us within 48 hours of delivery with photographs and the required unboxing video.

After verification, we may provide the missing component, a replacement, or another appropriate resolution.

10. Non-Returnable Items

The following are generally not eligible for return:

  • Products returned after the 7-day return period.
  • Products that have been used or displayed in a manner that causes damage.
  • Products modified, repaired, repainted or altered by the customer.
  • Products damaged after delivery due to improper handling.
  • Products returned without the required components or original packaging.
  • Products returned without prior approval.
  • Products damaged due to failure to follow care or handling instructions.

11. Contact Us

For return or refund-related queries, please contact us through the Contact Us page on our website.

Return Address

Advit Figures
Bliss 3, Kumar Pebble Park Society
Hadapsar, Pune – 411028
Maharashtra, India